Showing posts with label Charming Suitor. Show all posts
Showing posts with label Charming Suitor. Show all posts

Monday, October 25, 2010

Squeaky Wheel

Well, Chickens, we have an update to the United Airlines story....

Last week I posted that I had been having problems booking award travel with United Airlines, and was so frustrated that I made a little animated movie about it. 



Frustrated I was, since I had been checking in with United every day since July 26 about these tickets.  So frustrated that I sent a very long VERY snarky letter to Glenn Tilton, CEO of United Airlines.  The text of that letter, wth some minor changes, is what became the dialogue of this movie.  (If you are having trouble watching the movie on the blog, click here to watch on YouTube)

I sent a copy of the e-mail, which I addressed to The Underling that Reads Glenn Tilton's E-mail, to Charming Suitor who thought it was hilarious, and gave me the names of the guy in charge of Mileage awards and the guy in charge of Customer Relations.  I forwarded the e-mail on to them.  I got auto-replies that they are both "transitioning out of United", and listed different people to contact.  I forwarded the e-mail to the people they recommended.  Then I decided to e-mail everyone, every day.

After all, since I was having to look for tickets every day, why should I not keep them informed as to my progress?

For a week, I e-mailed every day.  "Still no tickets."  "Checked again, pas de billets."  and then...  "Here is a little movie I made about how there are never any tickets."

Oh yes, Chickens, I did forward my little film to them.

I posted it on Facebook, where several pals indicated both a preference for American Airlines for award travel, and said it must have been cathartic to make the movie.

I Tweeted about it, and several Tweeps said "U go grl."

Charming Suitor's Dad, Reverend Charming, praised me highly which made me blush.

Saturday morning, around 8:30 am, the phone rang out.  CS grabbed the receiver (the phone is on his side of the bed) and in one fluid movement threw his arm over and chucked it under my chin.

"Hello?"  I said groggily.

"Hello, is this Stacey Ballis?"  A perky voice on the other end chirped. 

Really?  With the early Saturday wake-up solicitation, really?  Am I not ON THE DO NOT CALL LIST????

"Yes."

"I'm sorry, did I wake you?"

"Yes."  Well, why should I lie to make someone feel better about waking me? 

"I'm sorry, this is Tanya from Glen Tilton's office at United Airlines, I can call back at a more convenient time."

Sweet Fancy Moses.

"No, no, don't call back!  I'm up."  To say that some adrenaline kicked in is an understatement.

"Wonderful.  Well, I'm calling to say that Mr. Tilton did receive your e-mail, and that he does read his e-mail and he asked to me call you and see if I can help you get your award travel booked, and that he is very sorry for your frustration."

Squeaky wheel, meet grease.

Tanya was beyond helpful.  She was honest about what she could and couldn't do, and set up our tickets in the best way possible.  And while it does still annoy me the tiniest bit that the reason the award travel was so difficult is that the destination is popular, and therefore they can often sell the tickets for money..because, um, when we do your mileage reward programs we are essentially pre-paying for the tickets, and so it shouldn't matter if someone might use cash to buy them, we should get access to a rational percentage of them...since I cannot change the policy, at least I can now stop checking every day, and know that our vacation is secure and we didn't have to use double the miles to do it.

Saver Award Mileage Tickets:  NOT FAIL

So, I have to give props to Mr. Glenn Tilton, CEO of United Airlines, who read a very snarky e-mail from a very frustrated consumer and sent a little fairy godmother to fix it.

As a result of his kindness, I will not post his e-mail address here.

Also?

After we finished laughing about the riduculousness of the award ticket adventure, Charming Suitor and I had a talk and have decided to take our relationship to the next level. 

From now on, he is going to feel free to answer the phone at my house.

Game, Set, Match.

If you are in the greater Chicagoland Area, come to The Book Cellar on Lincoln this Friday night at 7pm to see me, Jen Lancaster, Wendy McClure and Claire Zulkey be all sorts of hilarious in our Fourth Annual Witty Women night.  Readings, signings, and wine.  We'd love to see you there!

Yours in Good Taste, with a rocking vacation to look forward to,
The Polymath

Monday, October 4, 2010

The Parlor and the Kitchen- Cocktail Party


I don’t cook professionally. And as much as I love to write about food, especially here, I don’t cook as an excuse to write about it. I don’t believe that I could effectively work the line in a busy restaurant kitchen, nor do I want to. I cook for my family and my friends and my love and myself. I cook because I believe that food sustains the soul and spirit. I believe food can heal the heart and enliven the body.


I also sometimes believe food is a cure for boredom, an answer to depressing circumstances and a necessary accompaniment to late night television, none of which is particularly a good idea, and yes, I do in fact know better. I just forget I know better now and again.

But at the end of the day, good food prepared with love is a way to say to the person you are cooking for “You mean something special to me.” even if that person is you. Sometimes you need to cook an elegant meal for one, and savor your own abilities!  Especially if you are having a craving for something special.  I was already head over heels for my Charming Suitor before he ever heated a pan on my behalf….but when that man cooked me dinner for the first time, a perfectly roasted breast of duck, marinated in orange and lemon zest and coriander, with new potatoes and steamed green beans, all perfectly cooked and offered up with a deep generosity of spirit…well, my little heart about beat right out of my chest.

Nothing makes me happier than someone who invites me over and assigns me something to bring. Or the friend who calls in need of a potluck dish and wants me to ghost-cook it for them. I have no desire to run a catering business or open a restaurant. I don’t want the health inspector knock knock knocking at my kitchen door. I just want to play in the kitchen for the people who mean something to me as a way of showing my love.

My Dad was recently elected President of a board of a local charity that he has been working with for a while now, and as his first official act, he invited the board and staff over for a cocktail party. It was a chance for the new board members to meet the rest of the group, and for everyone to mix and mingle. I got tapped to do the food. My favorite kind of assignment. “Here is the budget, do whatever you want, just make it lovely.” AWESOME!

I don’t get to do larger scale cocktail parties very often, since at home CS and I prefer dinner parties for a maximum of 10, or BBQs for bigger groups. But I love to make little nibbles, and it is exciting to be able to pull out some of those recipes now and again (all of which I will share at the bottom).

For this event I made:



Edamame Mousse- This is totally decadent and delish. I serve mine in Chinese soup spoons for that cater-y touch, you can buy them in bulk pretty cheaply in both melamine and porcelain. But you can just serve it in a bowl with stuff to dip in it.



Pasta Skewers with Artichokes and Tomato Brown Butter Vinaigrette- Costco fresh pasta bundles filled with goat cheese and herbs, but you can sub any fresh tortellini from the grocery store that you like. Frozen artichoke hearts. You can use canned, but see if you can find the frozen ones, I think it makes a difference. Cook the pasta, toss in olive oil, salt and pepper and chill. Thaw the artichoke hearts and season with salt and pepper. Put one of each on a skewer (I love bamboo!) with a bowl of the dipping vinaigrette in the middle. Any leftover? Pull ‘em off the skewers, toss the bunch in a spoon or two of the sauce and you have killer pasta salad.


Sweet Corn Vichyssoise with Popcorn- this is barely a recipe, and a little late as corn season is nearly over, but save it for next summer. Steam 6 ears of corn. Strip off the kernels and put the cobs in a pot. Put 2 quarts of water over the cobs and boil 30 minutes. Put the kernels in your blender with just enough corn stock to reach the level of the kernels. Blend until smooth. Too thick? Add more corn stock. Should be a thick texture. I pass mine thru a strainer to get the bits for a really velvety texture. Season to taste with salt. You can serve hot or cold. For garnish I made popcorn and seasoned it with salt and pepper. I served mine in these cool disposables from Mozaik.



New Potatoes with Smoked Salmon- These are a great use of store bought stuff, and a terrific way to make an expensive luxury item like smoked salmon go a very long way! I only used about ¼ lb in this whole platter! Boil new potatoes then chill. Slice off a bit of both top and bottom, so that they stand up securely, and with a melon baller or the tip of a spoon, make a small well in the top. I bought a good cucumber tzatziki at the store and added sour cream, lemon zest and grated horseradish. You can also use your favorite creamy sauce for salmon. Put some sauce in the well, put a layer of salmon on top and garnish. Dill and chive are obvious, but I used chervil here, and have also used celery leaves. Just a bit of unexpected!



Duck Confit Wontons with Balsamic Onion Jam and Fried Pickled Ginger- Big wow factor, minimal work. I bought duck confit, you can also sometimes find roasted duck premade at Costco. Can’t find confit? Head to Chinatown or your favorite Chinese restaurant and buy a roasted or BBQ duck. Or substitute a rotisserie chicken. Remove skin and shred the meat by hand, looks better than cutting. I use Braswell’s balsamic onion jam, it is amazing on almost any meat you can think of. Can’t find it? Try fig jam instead, and stir in a bit of balsamic vinegar. Or caramelize onions with a bit of vinegar yourself. I went lazy. I bought wonton skins, cut them into rounds with a biscuit cutter and fried them in peanut oil till golden brown. Pickled ginger (if you can’t find the jars just stop by any sushi restaurant and ask for some) I also fried in the peanut oil until just crispy. Be sure to pat the ginger very dry before frying or your oil will spatter! Crispy wonton, bit of jam, some shreds of duck, a piece of ginger, toss some finely chopped chives around. YUM!



Caprese Tomatoes- One bite salad. Hollow out cherry tomatoes. Season with salt and pepper, and a drizzle of olive oil. Wrap fresh mozzarella balls in fresh basil. Stuff in tomatoes. Pop in mouth.



Fill in your buffet with a nice cheese platter.



And a veggie basket.





Maybe a couple of dips that you like.

Some olives and nuts here and there don’t hurt.  Ditto salami sticks and breadsticks here and there. In vases. Because it is fun.



There is always room in the dessert compartment…I love this platter of fresh figs and strawberries with rough chunks of dark and white chocolate. I buy good quality baking chunks (these are Callebaut) and use the tip of a knife to break off large-ish ragged bits. And I’ve been dying to try my new silicone baking sheets with the mini squares, so I just made a batch of my banana bread with mini chocolate chips instead of big ones and baked these cuties!

Some of my tips for a great looking buffet:



I stick to white and wood for serving pieces. If necessary I fill in with silver or glass. I think food just looks best on white and these pieces can be gotten very inexpensively so if there is breakage, it doesn’t hurt. I don’t think I paid more than $20 for any of my white serveware, and most are in the $10-15 range.

Small white appetizer plates can be had for about $2-3 each at restaurant supply places, Cost Plus World Market and the like. Keep an eye out for sales. Unless you do not have a dishwasher, or you do not have a lot of storage for such supplies, in which case for the love of god go plastic or paper. Ditto for glassware.

I am terrible at flower arranging. I stick to small vases with one kind of flower per vase, and strew them around. Keeps it simple and no one knows I suck at it.

Buffets need a certain amount of scale or they look chintzy, so buy about 25-30% more food than you actually think will be eaten. But don’t make work for yourself with platters that need replenishing. Put out everything and let them at it.

If you do serve something in a Chinese spoon, on a skewer, or in a small cup, place a plate near the platter for discards. Be sure to put one dirty one on each so that people know what they are for. Ditto small cups for olive pits.

Most important, have fun! Mix and mingle. Set up a self-serve bar so you aren’t running drinks all night and hang out with your people. And if you have the budget, a couple hours of someone in the kitchen to help clean is a godsend. You can easily find a student for $10-12 an hour, and having someone cleaning as you go and then helping clear the decks at the end of the night can make the worst part of the party go much smoother.

Here are some of the recipes from the party:

Edamame Mousse

3 c Edamame (I buy this frozen and out of the shell, or it is a major pain!)
½ c butter
½ c cream
½ c truffle oil
Salt and pepper to taste
Onion Sprouts or chopped chives

Boil thawed edamame until tender in salted water, about 10-12 minutes. Puree in food processor with rest of ingredients and season to taste. Serve room temp or slightly warmed sprinkled with onion sprouts or chopped chives.

Brown-Butter Tomato Vinaigrette for Pasta Skewers

3 sticks unsalted butter
6 T sherry vinegar
6 T tomato water (chop 2 large fresh peeled tomatoes into a large dice and cook over medium high heat for 2-3 minutes, then strain in a sieve lined with cheesecloth to just capture the juice. Can substitute one small can of crushed tomatoes strained)
2 T strained tomatoes (from making the tomato water)
12 T extra-virgin olive oil
2 T chopped shallot
2 t Dijon mustard
Kosher salt and freshly ground black pepper

Melt the butter in a small saucepan over medium-high heat until browned but not burned, about 5 minutes. Remove from heat and reserve, but be sure it does not solidify.

In a blender (or with your immersion blender), combine the vinegar, tomato water, olive oil, shallot and mustard. Blend until smooth. With the motor running, slowly drizzle in the reserved butter and blend until thickened. Season to taste and set aside at room temperature until ready to serve. If you have to put it in the fridge, be sure to bring it back to room temp before serving.

I use this as a salad dressing (regular or pasta salad), but also as a dip for shrimp, skewers of veggies, or anything else. It would taste good on your shoe!

Chef D’s Awesome Cheese Dip

I am lucky to be surrounded by great friends who cook, and Chef D is legit, and she owns a cooking school! This cheese dip is killer. I’ve posted it before, but it bears repeating.

4 oz cream cheese
1/4 c mayo
2-3 T of Greek yogurt
2-3 T lemon juice
1 t smoky paprika
10 oz grated cheddar
8 oz fontina
4-6 scallions, sliced
¼ t red pepper flakes

Grate the cheese either by hand or in a food processor. Put everything into the processor and blend til it is dip like - taste & adjust lemon & S+P. I sometimes add a splash of Worcestershire just for the helluva it.

White Bean Caramelized Onion Dip

A great substitute for hummus, because let’s be frank, aren’t we all a little sick of hummus?

2 cans cannellini beans or other white beans, drained
Juice of 1 ½ lemons
½ c extra virgin olive oil
1 clove garlic
1 T fresh thyme leaves
½ c caramelized onions (about one large onion cooked in 2 T olive oil over med-low heat till deep brown)
S/P to taste

Combine all ingredients in food processor and blend until creamy and smooth.

What are your best tips and recipes for a great cockatil party buffet?

Yours in Good Taste.
The Polymath

Friday, June 11, 2010

Feasting Friday- Zucchini Pasta with Chicken

Finally it is summer. Well, sort of summer, the weather in Chicago cannot make up its mind, and I have yet to spend any time in a pool, which always seems the true harbinger of summer to me. But I am delighted to report that the official kick-off of summer cooking has hit me.

Gone (mostly) are my cravings for macaroni and cheese and roasted root vegetables and braised meats, and arrived is compelling desire for fresh veggies and fruits and lighter fare. Cherries, a favorite fruit, have begun to come in, as has watermelon. Asparagus is everywhere. And zucchini and other soft squashes are tender off the vine and utterly without the tough bitterness of the versions you get in the colder months.

Since Charming Suitor and I are both committed to eating reasonably healthy when we cook at home (so that we don’t have to worry as much when we eat out), it has been a time of experimentation and discovery. It is hard to believe we didn’t know each other last year at this time (or since birth), but CS didn’t come into my life till the Fall, so we are enjoying the revelations of our mutual love of summer cookery. CS is a grill master, a tamer of the flames, and is mostly in charge of proteins…a lovely stream of perfectly moist and juicy items have been coming off his Weber, well seasoned and delicious. I’ve been in charge of side dishes and salads, and between us, dinner is usually significantly above average. ( I will wax poetical in a future post about the ribs he made for our first jointly-hosted BBQ last weekend, but let me just say that if you do not have a pitmaster from Kentucky in your life, GO GET ONE RIGHT NOW! Yum.)

Sometimes, though, we just want a simple dish, no courses, minimal fussing, no coals. Dinner you can eat in one bowl with one utensil, preferably over your lap on the couch watching something mindless and fun.

When I was doing my intensive health program last Fall and Winter, this dish saved me. I made it at least two to three times a week. Since I will never give up carbs, especially pasta, it helped me get my fix without derailing my program. It is pretty simple, just pasta and chicken and zucchini in a light lemony sauce. But because there are equal amounts of pasta and zucchini cut into pasta-like strands, you get all the pleasure of twirling up large forkfuls with half the carbs. Plus, and this is really always the most important part, it is really freaking delectable!



(Thanks to gimmesomeoven.com for the photo)

It is a recipe I developed while working on GOOD ENOUGH TO EAT, the kind of dish the chef-heroine would be serving up at her healthy gourmet café. Whole grain or multi grain pastas work great here, as does Quinoa pasta for the gluten-free people. I use chicken breasts for maximum lightness, but boneless skinless thighs are great in this for deeper flavor, as is veal.

I made it a couple of weeks ago for the first time for Charming Suitor who did a massive euphoric eye roll and said “I just wanna stick my face in it and blow bubbles.” Which is pretty high praise for something that is actually good for you!

When it come to prepping the zucchini, you can certainly do it by hand, but I am less patient, so I love the Swissmar Julienne Peeler.  I got mine in a set of three, with a regular and a serrated peeler as well.  They are sharp as the dickens, the Y shape is very comfortable and easy to use, and they go right in the dishwasher.  For this dish it makes the zucchini "noodles" perfectly and in seconds.  They are very affordable, so I'm planning on getting another set for Charming Suitor's house!

What are your go-to healthy dishes that don’t feel like deprivation? Share with the class!

And because I am true and blue to my wonderful hometown…GO HAWKS!!!!


Zucchini Pasta with Chicken

3/4 pound dried linguini or spaghettini or other long strand pasta (I use whole grain or multi grain, but use what you like)
3/4 pound zucchini
1 T butter
2 T olive oil
1 small shallot, minced fine (opt)
¼ c dry white wine
½ lb boneless skinless chicken breasts, cut into strips zest and juice of one lemon
¼ c chicken stock
S&P to taste
1 T coarsely chopped fresh parsley leaves
2 T fresh chive, chopped
1/2 cup grated Parmesan

Bring a large pot of water to a boil and add salt. Add the pasta and cook until al dente, about 10 minutes. (plan to reserve ½ c cooking water)

While the water comes to a boil and the pasta cooks, cut the zucchini into long strands that mimic the pasta…Again, the Swissmar julienne peeler is ideal for this, just running it around the outside of the zucchini and not using the pulpy seed part. You can also do this on a mandolin, or make long julienne by hand. (The idea is to be able to twirl the zucchini up with the pasta, but if you don’t care, you can cut it into half moons, it will still be delicious!)

Heat oil in a large skillet over medium-high heat until hot. Add the shallot, and cook till translucent. Add chicken and sauté briefly until light brown. Deglaze the pan with the wine and let reduce till almost gone. Add chicken stock, lemon juice and lemon zest. Swirl in butter. Taste for salt and pepper. Toss in zucchini strands and then immediately add cooked pasta and combine. Add the cheese and herbs and enough reserved pasta water to ensure the sauce is smooth, and toss to combine well. Taste again for seasoning and add salt and pepper, as needed. Grate about 2 more tablespoons Parmesan over the top and serve at once.

Yours in good taste,
The Polymath